Privacy Policy

1. Introduction

Welcome to FOMO Notifications ("we," "us," or "our"). We are committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application available at https://fomonotifications.store (the "App").

By installing and using our App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Information from Shopify

When you install our App, we collect the following information from your Shopify store:

• Store Information: Store name, domain, email address, and contact details
• Product Data: Product names, descriptions, prices, and inventory levels
• Order Data: Recent order information including product names and timestamps (no customer personal data)
• Visitor Analytics: Page views and visitor counts (anonymized)
• App Settings: Your notification preferences and customization settings

2.2 Information We Do NOT Collect

We want to be clear about what we don't collect:

• ❌ Customer names, email addresses, or contact information
• ❌ Customer payment information or credit card details
• ❌ Customer shipping addresses
• ❌ Personal identifiable information (PII) of your customers
• ❌ Tracking cookies or third-party analytics on your store

2.3 Automatically Collected Information

When you use our App, we may automatically collect:

• Usage Data: How you interact with our App dashboard
• Technical Data: IP address, browser type, and device information (for security purposes only)
• Log Data: Access times, pages viewed, and app crashes (for debugging)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide App Functionality

• Display recent purchase notifications on your storefront
• Show live visitor counts on product pages
• Display sales counters based on order data
• Apply your customization preferences (colors, positions, etc.)

3.2 To Improve Our Services

• Analyze app performance and fix bugs
• Develop new features and improvements
• Understand how merchants use our App
• Provide customer support and respond to inquiries

3.3 To Communicate With You

• Send important updates about the App
• Notify you about new features or changes
• Respond to your support requests
• Send billing and subscription information

3.4 For Security and Fraud Prevention

• Protect against unauthorized access
• Monitor for suspicious activity
• Comply with legal obligations

4. Data Storage and Security

4.1 Where We Store Your Data

Your data is securely stored on servers provided by reputable cloud service providers. We use industry-standard encryption and security measures to protect your information.

4.2 How We Protect Your Data

• Encryption: All data transmitted between your store and our servers is encrypted using SSL/TLS
• Access Controls: Only authorized personnel have access to your data
• Regular Backups: We maintain regular backups to prevent data loss
• Security Monitoring: Continuous monitoring for security threats and vulnerabilities

4.3 Data Retention

We retain your data for as long as your account is active or as needed to provide you services. If you uninstall the App, your data will be deleted within 30 days unless required by law to retain it longer.

5. How We Share Your Information

We do not sell, trade, or rent your information to third parties. We may share your information only in these limited circumstances:

5.1 With Service Providers

We may share your information with trusted third-party service providers who help us operate our App, such as:

• Cloud hosting providers (for data storage)
• Payment processors (Shopify handles all payments)
• Analytics services (anonymized data only)
• Customer support tools

These service providers are contractually obligated to keep your information confidential and secure.

5.2 For Legal Reasons

We may disclose your information if required to do so by law or in response to:

• Legal proceedings, court orders, or government requests
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email of any such change.

6. Your Rights and Choices

6.1 Access and Update

You have the right to:

• Access the information we hold about you
• Update or correct your information through the App dashboard
• Request a copy of your data

6.2 Delete Your Data

You can request deletion of your data by:

• Uninstalling the App from your Shopify store
• Contacting us at support@fomonotifications.store

Upon uninstallation or request, we will delete your data within 30 days, except where we are required to retain it for legal or compliance reasons.

6.3 Opt-Out of Communications

You can opt out of promotional emails by:

• Clicking the "unsubscribe" link in any email
• Contacting us directly at support@fomonotifications.store

Note: You cannot opt out of essential service-related communications (e.g., billing, security updates).

6.4 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to our processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at support@fomonotifications.store.

6.5 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Know what personal information we collect
• Know whether we sell or disclose your personal information (we don't)
• Access your personal information
• Request deletion of your personal information
• Not be discriminated against for exercising these rights

7. Children's Privacy

Our App is not intended for use by children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@fomonotifications.store, and we will delete it promptly.

8. Cookies and Tracking Technologies

8.1 Our Use of Cookies

Our App uses minimal cookies and tracking technologies:

• Essential Cookies: Required for the App to function (e.g., session management)
• Analytics Cookies: Help us understand how you use our App (anonymized)

8.2 Third-Party Cookies

We do not use third-party advertising or tracking cookies. The only third-party cookies present are those required by Shopify for app authentication and security.

8.3 Your Cookie Choices

You can control cookies through your browser settings. However, disabling essential cookies may affect the App's functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that any international transfers comply with applicable data protection laws and that appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Other legally approved transfer mechanisms

10. Data Breach Notification

In the unlikely event of a data breach that affects your information, we will:

• Notify you within 72 hours of becoming aware of the breach
• Inform you about what data was affected
• Describe the steps we're taking to resolve the issue
• Provide guidance on how you can protect yourself
• Report to relevant authorities as required by law

11. Third-Party Links

Our App may contain links to third-party websites or services (e.g., Shopify documentation, support resources). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify you via email or through the App dashboard
• Material changes will be highlighted prominently

We encourage you to review this Privacy Policy periodically. Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries or to exercise your data protection rights, please email us with "GDPR Request" in the subject line.

14. Your Consent

By using our App, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our App.